Frequently Asked Questions

Visit the k1com platform and click the registration button. You will be asked to provide your full legal name, date of birth, residential address, email address and a password. Fill in all required fields accurately, accept the Terms and Conditions, and submit. You will receive a confirmation to the email address you provided. Complete email verification to activate your account.

You must be at least 18 years of age to register and use k1com — or the higher minimum age required by the applicable operator license jurisdiction, whichever is greater. Age verification is mandatory before withdrawals are processed. Providing a false date of birth is a breach of our Terms and Conditions and will result in immediate account closure.

No. Each individual is permitted to hold only one active account on k1com. Duplicate accounts — whether opened under the same name, using the same payment method, from the same device or IP address — are strictly prohibited. If duplicate accounts are detected, they will be closed and any balances may be forfeited in line with our Terms and Conditions.

As part of our KYC process, you will typically need to provide a government-issued photo ID — for Pakistani users, a valid CNIC is the most commonly accepted document. You may also be asked for proof of residential address, such as a utility bill or bank statement dated within three months. In some cases, source-of-funds documentation may be requested. Completing KYC early avoids delays when you are ready to withdraw.

Minor details such as contact number and communication preferences can typically be updated in your account settings. For changes to core identity information — such as your name or date of birth — you will need to contact our support team and provide supporting documentation. This is required to maintain the integrity of our KYC records and comply with regulatory obligations.

On the login screen, click the 'Forgot Password?' link and enter the email address associated with your k1com account. You will receive a password reset link by email. Follow the link to set a new password. If you do not receive the email within a few minutes, check your spam or junk folder. If the issue persists, contact our support team via live chat for assistance.

Log in to your k1com account and navigate to the cashier or deposit section. Select your preferred payment method from those displayed. Enter the amount you wish to deposit in PKR and follow the on-screen instructions. Payment methods shown in the cashier are contextual references familiar to Pakistani users — their availability must be confirmed at the time of your transaction. Always check the live cashier for current options.

Payment options such as Easypaisa, JazzCash and Raast are referenced as familiar payment methods for Pakistani users. Whether any specific method is currently available must be confirmed in the live cashier at the time of your intended transaction. k1com does not claim that any of these providers endorse, support or are affiliated with the platform. Users should also verify that the payment provider's own terms permit the intended transaction type.

Minimum deposit amounts vary by payment method and may change over time. Please check the live cashier when you are ready to deposit — the current minimum for each available method is displayed there. As a general reference, minimum deposits are typically set at a level accessible to players across Pakistan, including those in Karachi, Lahore, Islamabad and other cities.

Go to the cashier section in your account and select 'Withdraw'. Choose your preferred withdrawal method — note that withdrawals must be made to the same method used for your deposit, and must be in the account holder's own name. Ensure your KYC verification is fully complete before requesting a withdrawal, as unverified accounts cannot process withdrawals. Processing times vary by method; check the cashier for current estimates.

Withdrawal processing times depend on the payment method selected and k1com's internal verification review. Timelines are not guaranteed and may vary. Completing your KYC documentation before requesting a withdrawal is the single most effective way to avoid delays. If your withdrawal is taking longer than the estimated timeframe shown in the cashier, contact our support team via live chat.

k1com does not typically charge its own fees on standard deposits and withdrawals. However, your payment provider — whether a bank such as HBL, UBL, Meezan Bank or Bank Alfalah, or a digital wallet service — may apply their own charges or currency conversion fees. These third-party fees are outside k1com's control and are your responsibility. Always check your provider's fee schedule before transacting.

k1com offers a wide range of sports betting markets. Cricket is a primary focus — including Pakistan domestic matches, PSL fixtures, T20 Internationals and ICC tournament events such as the World Cup. Beyond cricket, you can bet on football, tennis, basketball, UFC and mixed martial arts, and esports. Live in-play betting is available on selected markets during active events.

Live betting allows you to place wagers on events that are already in progress. Odds update in real time as the match or event unfolds. To place a live bet, navigate to the Live section of the platform, select the event you want, choose your market and stake, then confirm your bet. Note that odds can change rapidly — the price shown at the moment you confirm your bet is the price that applies.

k1com's casino section includes live dealer games — such as live roulette, live blackjack, live baccarat and live game show titles — as well as a wide range of video slot games, classic table games like blackjack and roulette in standard RNG format, and speciality games. The live dealer section streams real-time games hosted by professional dealers, providing an immersive experience accessible from anywhere in Pakistan.

RNG (Random Number Generator) casino games on k1com use certified random number generation software to determine outcomes. This ensures that results are statistically random and cannot be predicted or manipulated. Live dealer games are conducted by professional dealers in real time. k1com does not control individual game outcomes and accepts no liability for results of specific games or rounds.

Once a bet is confirmed, it cannot be cancelled, amended or reversed by the user — except where the specific product rules explicitly allow it. This applies to both pre-match and live bets. Before placing any wager, review your selection, stake and potential return carefully in the bet slip. If you notice a technical error during the confirmation process, contact support immediately before the event begins.

k1com offers welcome promotions for newly registered players. The specific offer available — including bonus amounts, free bets or free spins — is displayed on the platform at the time of registration. All welcome bonuses are subject to wagering requirements and validity periods detailed in the specific bonus terms. Read the full promotion terms before opting in to understand exactly what is required.

A wagering requirement is the number of times a bonus amount must be wagered before any associated winnings can be withdrawn. For example, a PKR 5,000 bonus with a 10x wagering requirement means you must place a total of PKR 50,000 in qualifying bets before the bonus funds become withdrawable. The specific requirement for each promotion is stated in its terms. Check the bonus terms carefully before opting in.

In some cases, you may be able to forfeit an active bonus through your account settings or by contacting support. However, forfeiting a bonus may also result in the cancellation of any winnings accumulated while the bonus was active. The specific rules around opting out of a bonus are detailed in the individual promotion's terms. Contact our support team before forfeiting if you are unsure of the impact.

Current promotions are listed in the Promotions section of the k1com platform. If you have opted in to marketing communications, you will also receive updates about new offers by email. Promotions may align with major sporting events — such as PSL season, ICC tournaments or major football competitions — so checking the Promotions section ahead of big events is a good habit.

Requesting a withdrawal while an active bonus has unsatisfied wagering requirements may result in the automatic forfeiture of the bonus and any associated winnings. Only your real-money balance — the portion of your account balance not derived from bonus funds — can be withdrawn before wagering requirements are completed. Review your account balance breakdown carefully before submitting a withdrawal request.

Use a strong, unique password that you do not use for any other service. Never share your login credentials with anyone. Log out of your account when using a shared or public device. Be alert to phishing attempts — k1com will never ask for your password via email or live chat. If you notice any suspicious activity on your account, change your password immediately and contact our support team.

k1com provides several in-account responsible gambling tools: deposit limits (daily, weekly or monthly), loss limits, session time limits and reminders, reality checks, a cooling-off period option, and self-exclusion (temporary or permanent). These tools are accessible directly in your account settings. Reductions to financial limits take effect immediately; increases are subject to a mandatory cooling-off period before coming into force.

To self-exclude, contact our support team via live chat and state that you wish to apply a self-exclusion. Specify whether you want a temporary exclusion (from 24 hours up to 6 months) or a permanent exclusion. Your account will be suspended promptly and you will not receive marketing communications during the exclusion period. Temporary exclusions cannot be shortened once applied — they run for the full requested period.

Pakistan has gambling restrictions under the Prevention of Gambling Act, 1977 and applicable provincial laws. k1com does not claim to be licensed, approved or endorsed by the Government of Pakistan, the PTA, the State Bank of Pakistan, or any provincial authority. Users are solely responsible for understanding and complying with the laws applicable in their jurisdiction before using the platform. This answer does not constitute legal advice.

You can reach k1com's support team via live chat directly on the platform — this is the fastest route and is available around the clock. You can also write to us at our support email address: [email protected] (this is a plain text address and not a clickable link). Support is provided in English, with Urdu-language assistance available on request. For responsible gambling emergencies, live chat is the recommended channel for fastest response.